LLenius Guide
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For customers

Refunds and complaints

If there is a problem with your order, it is important to contact the store directly. The store knows your order and can assess how to help you most quickly.

What to do

  1. Contact the store as soon as possible

    1

    Briefly explain what happened and keep your order number ready.

  2. Describe and document the issue

    2

    Explain what is missing or incorrect. Please take a photo of the issue or product if it can help the store assess your case.

  3. Wait for the store’s assessment

    3

    The store will review your request and decide how to handle the complaint.

  4. Agree on the solution with the store

    4

    Once the store has approved the complaint, agree with them whether the amount should be refunded in full or in part, or whether another solution is more suitable.

For customers

Cannot find the store’s contact details?

Check your order confirmation or return to the customer guide.

Customer guide